Thank you for shopping with Flournoy Design Co. We are dedicated to providing you with unique decor and jewelry, and we want your shopping experience to be as enjoyable as possible. Please read the following information regarding our shipping and returns policies:

Shipping

Shipping Locations:

We currently offer shipping within the United States and internationally. Please note that shipping rates and delivery times may vary based on your location.

Shipping Methods:

We use reputable shipping carriers to ensure the safe and timely delivery of your order. You will have the option to select your preferred shipping method at checkout.

Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees will be displayed during the checkout process for your review before you complete your purchase.

Order Processing Time:

Orders are typically processed within 3-5 business days after payment confirmation. Please note that processing times may vary during peak seasons or for custom orders.

Delivery Times:

Delivery times will vary depending on your location and the shipping method you choose. We provide estimated delivery times during the checkout process for your convenience.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the progress of your shipment.

Returns

Satisfaction Guarantee:

We take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order. We will do our best to resolve any issues promptly.

Returns and Exchanges:

If you wish to return or exchange an item, please contact us to initiate the process. Items must be returned in their original condition and packaging within 30 days of receipt for a refund or exchange.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping method for returns to ensure their safe arrival.

Refunds will be processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.

Custom Orders:

Please note that custom-made or personalized items may not be eligible for returns or exchanges unless they arrive damaged or defective. In such cases, please contact us immediately.

Contact Us:

If you have any questions or need further assistance regarding shipping, returns, or exchanges, please don't hesitate to reach out to us. Your satisfaction is important to us, and we are here to help.

Contact Information:

- Email: nflournoy.trg@gmail.com

- Phone: +16623514030

- Address: 1245 Moon Road, Coahoma, MS 38617

Thank you for choosing Flournoy Design Co. for your decor and jewelry needs. We appreciate your support and look forward to serving you again in the future.